MAXAM Tire, a subsidiary of the Sailun Group, is a global manufacturer and distributor of specialty off-the-road tires.
The Customer Service Representative is responsible for being the “front line” of all customer service and order processing activities supporting our business strategy centered around our core mission of being a “Business Solutions Provider” and our vision of “Ensuring the Quality of the Customer Experience” in the Specialty Tire market segment. The key focus of this position will be to implement all aspects of customer service for the United States, Canada, and Mexico markets.
Ability to write routine reports and correspondence. Ability to deal with difficult customers and sales representatives in a calm manner to come to a positive resolution on any issues which may arise. Must be upbeat, with A+ personality, professional and responsive in dealing with all parties involved.
Must be proficient at Microsoft Office products, (Word, Excel, PowerPoint).
Experience with Navision or similar database or computerized sales system.
KEY SKILLS AND COMPETENCIES
SELF/TIME MANAGEMENT: Organized, Punctual, Initiative/Self-Motivated, Prioritizing Tasks, Multi-Tasking, Meets Deadlines, Strong Work Ethic, Detail Oriented
INTERPERSONAL: Teamwork, Interpersonal Skills, Follow Direction, Flexibility/Adaptability, Stress Tolerance, Listening, Tactfulness, Positive Attitude
SALES/CUSTOMER RELATIONS: Customer Service Skills, Excellent Written and Verbal Skills, Good Judgment, Responsive to Customer’s Needs, Perseverance
Bachelor’s Degree and a minimum of 2 years of customer service experience dealing in a technical environment or equivalent combination of education and experience.